FACTS AND QUESTIONS

Can I amend or cancel my order?

We are very quick at processing orders to make sure that you receive it as soon as possible, once an order has been shipped, we’re unable to ament it.

Will I be charged customs or Import duties? We are unable to predict the costs of customs and import, and for this reason we highly recommend to contact your local customs office for more information

 

Where is my order?

All our parcels are sent through royal mail, once your order has been dispatched we will sent you an automated email with your tracking details which can then be followed via www.royalmail.com

 

My order is late/part missing?

If your order has not arrived by our estimated delivery date, we advise you to check the  delivery address is correct via your order confirmation email. Alternatively, you can track your order through www.royalmail.com, if you are still concerned please contact us immediately. 

 

Do you give refunds?

We do not offer refunds, however we may be able to exchange some products is they meet the exchange policy.  Please refer to return policy for further information.

How long does it take to proceed my exchange?

Exchange will be processed within 3-5 working days of the product being received in our warehouse. You will receive an email notification confirming when the item has been shipped 

 

How much does it cost to return an item?

Returns are made at customers expense, unless your item is faulty.

Which size should I select? How to know the right size?

Find your right size using our size chart at the end of every product description, or contact us for further help.

 

Can men use waist trainers too?

 Yes!

I want information for being a wholesaler, what should I do?

Please write to us to the following email address secretcurvesonline@hotmail.com

 

 

Results

Results will vary from person to person and are based on factors such as age, lifestyle habits. We recommend all customers for long term permanent results your waist trainer or bodyshaper should be used in conjunction with a healthy diet and moderate, regular exercise, to maximise effect and to achieve the results you are looking for.

 

Latex skin allergy

Some of our waist trainers contain latex that could be harmful for sensitive skin, please be aware we are not accountable for damages caused by using this product, if unsure please seek advice from a dermatologist before use.
No products are refunded in case in the event of skin allergy

 

Health

You should not use or apply any of these products, treatments or equipment’s during the period of pregnancy, problems of the heart or of sanguine very high or very low pressure, disorder in the circulation, or if you have open wounds or illnesses of the skin in the area of the treatment. We are not dermatologists. We are not accountable for damages caused by using the product. All sales are final and cannot be returned or refunded after use.

 

Images

The product images on this website are the actual products you will receive.

 

Garment care

  • Hand wash your waist trainer or bodyshaper in lukewarm water with a non-scented detergent.

  • Use non-chlorine bleach to remove tough stains.

  • Do not place trainer in dryer, lay the trainer flat to air dry.

To extend the life of your trainer, we recommend that you alternate trainers, instead of using the same waist trainer every day. It is recommended to purchase two and alternate between them so that each trainer gets to ‘rest’ between each wearing. This will allow the trainer to regain some elasticity between uses.

DISCLAIMER